These are my 6 top tips to start the magic of making each guest feel special and making your restaurant stand out. Great hospitality is an art; it's a dedication to the pursuit of excellence. Of course, it doesn't have to be formal or stuffy, but it recognizes that the...

Running a business that requires clients and patients to make an appointment holds its own set of problems.  One common situation is the "late client syndrome". Here are three suggestions for how to handle the late client.

1. Forgive your client

If your client...