These are my 6 top tips to start the magic of making each guest feel special and making your restaurant stand out. Great hospitality is an art; it's a dedication to the pursuit of excellence. Of course, it doesn't have to be formal or stuffy, but it recognizes that the...

Before I start with some of the obvious rules of the dining event, there is one rule that is obvious only when you hear it.  “Eat before you go.” 

 Why?

You are not being invited out to an event because the host is concerned that you are not being fed enough; you ar...

Running a business that requires clients and patients to make an appointment holds its own set of problems.  One common situation is the "late client syndrome". Here are three suggestions for how to handle the late client.

1. Forgive your client

If your client...

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