The VIP Protocol Team
At VIP Protocol, the most effective communication begins with how you make others 'feel'.
Whether in the boardroom, the classroom, the dining room, or everyday life, confidence, courtesy, and strong interpersonal skills create opportunities and build lasting relationships. Our team is dedicated to helping individuals and organizations develop the subtle skills that leave positive and lasting impressions.
Professionalism is not about perfection. It is about making others feel respected, valued, and at ease. Through practical coaching, engaging workshops, and customized training, we help people present themselves with confidence while ensuring those around them feel welcomed, appreciated, and understood.
At the heart of our work is a simple philosophy:
"Etiquette makes you look good and everyone else feel good."
Meet The Team
Jeannie Vaage
Founder & Principal Consultant
Jeannie Vaage is a certified corporate etiquette and international protocol consultant and the founder of VIP Protocol. A graduate of the Protocol School of Washington and a student of the Disney Institute, her training is recognized by Fortune 500 companies, government organizations, educational institutions, and private consultants throughout North America.
For more than twenty years, Jeannie has helped individuals and organizations strengthen their professional presence, communication skills, customer service standards, and social confidence. Known for her engaging presentation style, she combines practical advice, humour, and real-world experience to make etiquette relevant and accessible in today's world.
A trained educator, Jeannie has taught for over twenty-five years and has presented for organizations including the University of Alberta, NorQuest College, police leadership programs, businesses, medical offices, and schools. At the heart of Jeannie's work is helping people communicate with confidence, build meaningful relationships, and leave others feeling respected, valued, and at ease.
Janet Wilson
Associate
Creating positive experiences for others has been a common thread throughout Janet's career.
With backgrounds in both education and visual communication design, Janet combines practical teaching experience with a keen understanding of personal presentation. As an educator, business owner, and Executive Director of a local charitable organization, she has spent years helping people communicate effectively, build meaningful relationships, and navigate both professional and social situations with confidence and ease.
Janet's warm and encouraging approach helps clients feel comfortable while developing the poise, confidence, and interpersonal skills that contribute to lasting personal and professional success. Her genuine care for people, combined with her attention to detail and commitment to service, make her a valued member of the VIP Protocol team.
Lesley Vaage
Associate
Helping organizations foster cultures of respect, inclusion, and professionalism is at the heart of Lesley's work.
Holding a Master of Arts from Carleton University, Lesley has dedicated much of her career to helping organizations strengthen their professional image, enhance customer experiences, and build meaningful connections. Her expertise in brand positioning, workplace culture, and relationship-building gives her a unique perspective on what sets exceptional organizations apart.
At VIP Protocol, Lesley helps clients strengthen their professional presence while creating environments where people feel valued, respected, and welcomed.
Melissa Barkman
Associate
Organization, professionalism, and attention to detail are the hallmarks of Melissa's work.
Drawing on her experience in hospitality, executive support, and professional services, Melissa understands that exceptional client experiences are often shaped by the smallest details. Her keen eye for organization and commitment to excellence help ensure that every project is delivered with professionalism and care.
Whether supporting client programs, presentation materials, or organizational initiatives, Melissa plays an important role in maintaining the polished standards and exceptional service that VIP Protocol is known for.