Customer Service Bootcamp

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Ms. Vaage is a regular presenter in our classrooms. She has done an excellent job creating specialized presentations for our students that introduces proper etiquette for the workplace and we always see an increase in professionalism after her seminars. 

- Laurene Beloin, Chair, Business,

NorQuest College

Gain the competitive advantage through outstanding customer service. Set your business apart by providing customized training in professional business etiquette for your staff.

 

This customer service training will give your staff the skills to think on their feet and extend your brand through to customer experiences. Your clients will feel valued and appreciated, and will want to return. 

VIP Protocol's signature program, 'Customer Service Bootcamp' ensures your client's experience is welcoming and assuring from the moment they pick up the phone to call to when they leave your office.

 

Your customers and clients will come to know your company as a place of graciousness and caring. There is nothing like the customer who feels appreciated, wants to do further business with you and says great things about your organization.

Customer Service Etiquette Training Options:
 

  • The seven Points of professionalism

  • Introducing yourself and others 

  • Saying your company’s name with ‘pride’

  • The power of ‘The Smile’ 

  • Proper eye contact

  • Addressing clients professionally

  • The Customer is King and Queen

  • It’s 2022

  • The helpful ‘up-sell’

  • Staff relations

  • Scripts on how to say "everything' nicely

  • Listening AND hearing the customer

  • Exuding trustworthiness & knowledge

  • Handling the difficult client with grace

  • Gestures to avoi

  • Never-Say’s

"Office Etiquette"
Jeannie of VIP Protocol on Breakfast Television

*First Class Telephone Etiquette:

  • Saying “Foothills Creamery” with pride & clarity   

  • Scripts for the perfect telephone greeting

  • Placing the client on hold

  • Listening patiently 

  • Speed and tone of speech 

  • Smiling through the phone

  • Taking orders over the phone

  • Voicemail recordings

  • Handling the upset client

  • When you answer the phone you ARE the company!

This informative and interactive workshop will give your staff the skills they need to think on their feet and extend your brand to create an outstanding customer experience.

Available for staff briefings, lunch and learns, and half-day workshops. 

We will come to you. 

Workshops can be held at your office or a venue chosen by you or virtually

Looking for individual attention?

Let us customize private etiquette sessions for you based on your career aspirations. 

All VIP Protocol corporate workshops and services are 100% tax deductible.