Hospitality Customer Service Training
Restaurant Employee Training
The restaurant experience is more than food quality and décor. No matter how renowned your chef may be, your front-end staff can make or break a dining experience.
Based on the Disney Institute Business Excellence Program, VIP Protocol is serving up a workshop designed to train your staff on how to provide a 5-star experience for your guests every time they enter your restaurant.
Restaurant Employee training options:
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Customer service reconnaissance findings
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Restaurant image and branding
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Creating loyal staff and repeat customers
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Customer service etiquette
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Helping a guest with their coat
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How to address guests
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Hostess and host duties
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Ten must-do's for superior service
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Effectively romancing the menu
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The secret to creating repeat customers
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Handling the difficult customer
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Spotting the complaint
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Old school tricks diner experience
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How to make hostile guests love you
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Teaching an experienced server new skills
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Restroom image
All VIP Protocol corporate workshops and services are 100% tax deductible.