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Medical and Dental Office Etiquette

Medical and Dental Office Etiquette Classes in Edmonton

Jeannie’s attention to detail has helped our staff realize that everything they do and say has a direct effect on our patients' experiences at our centre.  Her relaxed, humorous, and interactive style left our staff always wanting more.

-Dr. Thomas & Melanie Nakatsui - Nakatsui DermaSurgery Centre

Training your medical and dental office staff to employ exceptional professional behaviours and proper rules of business etiquette to project your philosophy demonstrates you value both your employees and your clients.

Improve your client retention by creating an experience your patients and clients will want to return and speak about in a glowing manner. Your patients will come to know your medical office as a place of graciousness and caring. ​

What is Medical and Dental Office Etiquette Training?

Medical and Dental Office Etiquette Training is a specialized program designed to equip healthcare professionals with the essential skills and knowledge to create a positive and welcoming environment for patients. This training focuses on fostering effective communication, building rapport, and maintaining professionalism in all patient interactions.

Invest in comprehensive Medical and Dental Office Etiquette Training to transform your practice into a haven of exceptional patient care. Our tailored training programs equip your staff with the essential skills to create positive, lasting impressions and foster patient loyalty.

Medical and Dental Office Etiquette Training Components

  • Image and Impression: Master the art of professional appearance, including the importance of a uniformed dress code, to inspire confidence and trust from the moment patients enter your office.

  • Communication Excellence: Cultivate first-class telephone etiquette, utilizing perfect telephone scripts, confident tone of voice, and appropriate speed and vocabulary to make every interaction seamless and reassuring.

  • Patient-Centric Approach: Navigate sensitive situations with grace by addressing patient hypersensitivity and mastering scripts for handling difficult clients.

  • Operational Efficiency: Optimize appointment scheduling, voice mail recordings, and patient escort procedures to ensure a smooth and efficient patient flow.

  • Teamwork and Collaboration: Strengthen staff relations and address breaches in professional protocol to create a cohesive and supportive work environment.

  • Continuous Improvement: Utilize patient service reconnaissance findings and remedial seminars to identify areas for growth and implement ongoing refinements to your practice.

  • Tailored for Your Needs: Our training can be customized to meet the unique requirements of your medical, dental, or Botox clinic.

Medical Office Etiquette Training Options

Medical and Dental Staff in Etiquette Training
  • The importance of a uniformed dress code

  • Addressing patient hypersensitivity 

  • First-class telephone etiquette

  • Perfect telephone scripts

  • Taking and making appointments

  • Voice mail recordings

  • Developing a confident and reassuring tone of voice

  • Speed of speech

  • Vocabulary that exudes graciousness

  • Meeting and greeting patients and clients

  • Gestures to avoid

  • Escorting patients to the exam room

  • 'First Class' exam room protocol

  • Addressing breeches in professional protocol

  • Staff relations

  • Handling the difficult client

  • Scripts on how to say "everything" nicely

  • Outstanding 'customer' service

  • Patient service reconnaissance findings

  • Remedial seminars

Benefits of Investing in Medical and Dental Office Etiquette Training

  • Enhanced Patient Satisfaction: Deliver a consistently positive and welcoming patient experience, leading to increased satisfaction and loyalty.

  • Improved Reputation: Elevate your practice's reputation for professionalism and exceptional patient care.

  • Increased Efficiency: Streamline operations and minimize misunderstandings through effective communication and protocols.

  • Empowered Staff: Equip your team with the skills and confidence to excel in their roles and contribute to a thriving practice.

This entertaining and interactive workshop will give your staff the skills they need to think on their feet and extend your brand to create a compassionate, outstanding patient experience. 
Available for staff briefings, full or half-day workshops.

All VIP Protocol corporate workshops and services are 100% tax deductible. 

Contact us today to discuss how our Medical and Dental Office Etiquette Training can revolutionize your practice and elevate your patient care to the next level.

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