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Customer Service Training

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The advice Jeannie brought to my boutique retail business was invaluable. Her attention to my customers’ in-store experience opened my eyes to many more possibilities I had never considered. 

                                                 -Elle Boutique

Retail Employee Etiquette

Gain the competitive advantage through outstanding customer service. Set your business apart by providing customized training in retail etiquette for your staff. 


Based on the Disney Institute Business Excellence Program, VIP Protocol customer service training will give your staff the skills to think on their feet and extend your brand through to a memorable customer experiences. Your clients will feel valued and appreciated, will want to return, AND speak highly of their experience to others. training


Exemplary Customer Service:

  • Representing the BRAND

  • What you wear matters

  • Addressing client hypersensitivity 

  • First Class Telephone Etiquette*

  • Taking and making appointments

  • Using a confident and re-assuring tone of voice

  • Talking too fast-talking too slow

  • Vocabulary that exudes ‘graciousness’

  • Meeting and greeting clients/customers

  • Addressing clients

  • Gestures to avoid

  • Escorting clients through the show room

  • Client meeting protocols

  • Staff relations

  • Handling the difficult client

  • Scripts on how to say everything ”nicely”

 First Class Telephone Etiquette:
  • Saying your company’s name with pride and clarity

  • Scripts for the perfect telephone greeting

  • Placing the client on hold

  • Taking and making appointments

  • Listening with a smile

  • Speed of speech

  • Voice mail recordings

  • Handling the upset client


All VIP Protocol workshops and seminars are very interactive and of course include role playing, practice and laughter.


VIP Protocol offers staff meeting, full or half-day customized workshops on Outstanding Customer Service. 

Combine elements of Outstanding Customer Service with The Polished Professional, Women in Leadership, and Office Bootcamp in VIP Protocol's newly developed Signature Program: Creating a Gracious Service Culture.

All VIP Protocol corporate workshops and services are 100% tax deductible. 

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